Privacy Policy
Last updated: 15 November 2026
1. Introduction
Drain Blast Plumbing (“we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, contact us, request a quote or use our plumbing services.
Website: https://blockeddrainmelbourne.com/
Business location: Melbourne, Australia
Email: info@blockeddrainmelbourne.com
Phone: 0423 481 312
2. Personal Information We Collect
We may collect personal information that you provide directly to us, including:
- Your name
- Phone number
- Email address
- Property or service address
- Details about your plumbing issue or service request
- Any other information you choose to provide through our website, email or phone
We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited and interactions with our website.
3. How We Collect Your Information
We may collect personal information when you:
- Submit a contact or quote request through our website
- Call or email us
- Request an emergency plumbing service
- Communicate with us about an existing job or enquiry
- Browse or interact with our website through cookies and analytics technologies
4. How We Use Your Information
We use your personal information for purposes including:
- Responding to enquiries and quote requests
- Providing plumbing and drain-clearing services
- Arranging appointments and service visits
- Contacting you about your requested services
- Managing customer relationships and service records
- Improving our website, services and customer experience
- Measuring website traffic and advertising performance
- Meeting our legal and regulatory obligations
We will not use your personal information for unrelated purposes without your consent or another lawful basis.
5. Cookies, Analytics and Tracking Technologies
Our website uses cookies and similar technologies to help it operate, understand how visitors use the website and improve our services.
We currently use the following Google services:
Google Analytics 4 (GA4)
We use Google Analytics 4 to understand website traffic, visitor behaviour and how people interact with our website. This information helps us improve our website and services.
Google Tag Manager (GTM)
We use Google Tag Manager to manage website tracking tags and related technologies. Google Tag Manager is a tag management tool and does not, by itself, determine what personal information is collected by each tag.
Google Ads
We intend to introduce Google Ads tracking and advertising services in the near future. Once enabled, these technologies may be used to measure advertising performance, track conversions and, where configured, support remarketing and personalised advertising.
Our website may also use essential cookies required for website functionality and security.
We are planning to implement a cookie consent banner. Once implemented, it will provide visitors with information about cookies and relevant options for managing their preferences. This policy will be updated if our use of cookies or tracking technologies changes.
You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
6. Disclosure of Personal Information
We may share your personal information with third-party service providers where reasonably necessary to operate our business and provide our services.
These providers may include:
- Cloudways: Our website hosting provider, which provides the infrastructure used to host our website.
- Google Analytics 4: For website analytics and visitor behaviour reporting.
- Google Tag Manager: For managing website tracking tags.
- Google Ads: For advertising measurement and related services once implemented.
- Website and IT service providers: For website maintenance, security and technical support.
We do not sell your personal information to third parties.
We may also disclose personal information where required or authorised by law.
7. Overseas Disclosure of Personal Information
Some third-party service providers we use may store or process information outside Australia.
For example, Google and Cloudways may process or store information in locations outside Australia, depending on their infrastructure, service configuration and applicable arrangements.
We will take reasonable steps to ensure that personal information handled by our service providers is protected. We do not specify particular overseas countries in this policy because the locations used may depend on the provider and service configuration.
8. Storage and Security of Personal Information
We take reasonable steps to protect the personal information we collect from misuse, interference, loss, unauthorised access, modification or disclosure.
Our website is hosted through Cloudways. We also rely on appropriate technical and organisational measures to help protect information collected through our website and business communications.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted over the internet.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
9. Accessing and Correcting Your Information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.
To make a request, contact us using the details provided below. We may need to verify your identity before responding.
We will respond to reasonable requests within the time required by applicable law.
10. Direct Marketing
We may use your contact details to communicate with you about services, updates or promotions where permitted by law.
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communication or contacting us directly.
We will continue to send necessary service-related communications where appropriate, even if you opt out of marketing messages.
11. Third-Party Websites
Our website may contain links to third-party websites. These websites have their own privacy policies and practices.
We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing their privacy policies before providing personal information.
12. Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.
We will review your complaint and take reasonable steps to respond and resolve the matter.
If you are not satisfied with our response, and the matter falls within the Office of the Australian Information Commissioner’s jurisdiction, you may contact the OAIC:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au/
Phone: 1300 363 992
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
Any updates will be published on this page, with the revised date shown at the top.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Drain Blast Plumbing
Melbourne, Australia
Email: info@blockeddrainmelbourne.com
Phone: 0423 481 312
Website: https://blockeddrainmelbourne.com/